VIP Arrival & Departure Concierge

Our VIP Arrival & Departure Concierge service is designed to simplify your arrival or departure, ensuring a seamless and stress-free airport experience. Whether you’re landing in Bali or preparing to leave, our professional representative will be there to assist you every step of the way.

Arrival Meet & Greet Service

  • Upon arrival, our representative will greet you after you exit the jet bridge, holding a sign with your name.
  • If you have an electronic passport, they will guide you to the auto gate. For non-electronic passports, the representative will escort you to the immigration line to complete your clearance.
  • After clearing immigration, our representative will assist you in the baggage claim area, and help you with the e-CD (electronic Customs Declaration) process.
  • Once your luggage is collected, you will be guided to customs to submit your e-CD, undergo a luggage x-ray, and scan your e-CD QR code.
  • When exiting, you will be welcomed with a flower garland, a refreshing cold towel, and bottled mineral water, as our representative escorts you to your driver for your hotel transfer.

Departure Meet & Greet Service

  • Our representative will greet you at the departure drop zone.
  • They will assist with your luggage and escort you to the priority check-in line.
  • You will be directed to the immigration counter for processing.
  • Once you’ve completed immigration, the representative will accompany you to the boarding gate.

Departure Lounge Access

Tujuwan Lounge areas are designed to provide a comfortable and relaxing atmosphere, offering plush seating, spacious layouts, and a generally quieter ambiance. These features allow passengers to unwind, catch up on work, or simply relax before their flight.

What’s Included?

  • Professional Luxury Reception
  • Unlimited Food & Beverages (All-you-can-eat)
  • Hot & Cold Beverages, including alcoholic beverages and cocktails
  • Exclusive separate toilet and shower facilities for men and women
  • Business Centre Facilities: Wi-Fi, computer
  • Screen with information  monitoring flight schedules
  • Comfortable exclusive sofas
  • Smoking Lounge
  • The Lounge can be accessed once you have completed the check-in and immigration formalities within the departure area

Note: 

  • Tujuwan Departure Lounge is located at Mezzanine level after you have cleared immigration within the departure gate area. You must check-in for your flight
  • The lounge can be accessed for up to 3 hours.
  • Operational hour : opening at 06:00am and closed at 02:00am (local time)

Packages

Arrival Meet & Greet and Transfer

Experience a stress-free arrival with VIP assistance and private transfer. A representative will greet you at the jet bridge, assist with immigration and baggage claim, and guide you through customs. After a warm welcome with a flower garland and refreshments, you’ll be escorted to your private, air-conditioned transfer to your hotel.

What’s Included

  • Personal meet & greet service upon arrival
  • Assistance with immigration and baggage claim
  • Help with e-CD (electronic Customs Declaration) process
  • Welcome flower garland, cold towel & choice of bottled water or Bintang
  • Private, air-conditioned transfer to your hotel

Departure Transfer and Lounge Access

Enjoy a smooth departure with a private transfer from your hotel to Denpasar Airport. Upon arrival, complete your check-in and immigration process before retreating to the Tujuwan Lounge, located on the Mezzanine Level.

What’s Included

  • Private, air-conditioned transfer from your hotel to Denpasar Airport
  • Lounge access with unlimited food, hot and cold drinks (including alcoholic options)
  • Private restrooms and shower facilities
  • Business centre facilities at lounge (Wi-Fi, computers)

Departure Meet & Greet and Transfer

Enjoy a seamless departure with private transfer and VIP assistance. A driver will take you to Denpasar Airport, where a VIP representative will assist with luggage, priority check-in (for eligible airlines), and immigration before escorting you to your boarding gate.

What’s Included

  • Private, air-conditioned transfer from your hotel
  • Meet & greet service with a VIP representative
  • Assistance with luggage and priority check-in (not available for budget airlines)
  • Escort through immigration and to the boarding gate

Departure Meet & Greet, Transfer and Lounge Access

Enjoy a smooth departure with private transfer, VIP assistance, and lounge access. A driver will pick you up from your hotel and take you to Denpasar Airport, where a VIP representative will assist with your luggage, escort you through priority check-in (for eligible airlines), and guide you through immigration. After security, relax at the Tujuwan Lounge, enjoying unlimited food, drinks, and premium amenities before your flight.

What’s Included

  • Private, air-conditioned transfer from your hotel to Denpasar Airport
  • Meet & greet service with a VIP representative
  • Assistance with luggage and priority check-in (not available for budget airlines)
  • Escort through immigration and to the boarding gate
  • Lounge access with unlimited food, hot and cold drinks (including alcoholic options)
  • Private restrooms and shower facilities
  • Business centre facilities at lounge (Wi-Fi, computers)
Enquiry
Full Name*
Email Address*
Arrival Date
Departure Date
Flight Detail*
Your Enquiry*
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